Returns & order changes.
Return and cancellation arrangements depend on the product and the written terms of your confirmed order.
Before an order is confirmed
If you need to change a pending request, email sales@northerncontainersllc.com with your reference and the changes required. No payment is collected at online checkout.
After confirmation
Ask about cancellation, return eligibility, time limits, transport costs, and any custom-build restrictions before accepting the written quote. Do not assume a custom configuration or installed engine can be returned.
Damage or incorrect equipment
Inspect the shipment on arrival and keep photos, delivery paperwork, and the packaging where practical. Contact Northern with your reference, a description of the problem, and supporting photographs so the issue can be reviewed.
Return authorization
Contact Northern before arranging a return or moving equipment. Return destination, freight arrangements, eligibility, and any refund must be confirmed in writing.